Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
Joined21 April 2020
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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
We are looking for an intellectually curious, customer-focused Technical Support Manager, who has a demonstrated track record in building teams through effective and strong leadership and has empowered people to help customers succeed. As a Technical Support Manager, you will focus on building and leading a high performing team of engineers cross the globe. You will be responsible for ensuring our teams provide a positive technical support experience to end users, which includes being responsive to our customers and effectively partnering with stakeholders on the most critical problems. You will also play a key role to provide product improvement feedback to Tech Engineering Group, to optimize product and user experience. We also expect this role can be hands-on, can dig into critical technical issues and be a role model to improve the tech skill of tech support engineers.
Location is flexible - can be in Middle East, Europe or Americas, e.g. France, Germany, Canada, Australia, Singapore, UAE, Bahrain or other locations across globe
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. The Customer Success Manager responsible for our Canadian business is passionate about the customer’s mission and ensuring their success. We measure ourselves by things like user adoption, retention, and overall satisfaction.
Within a year you are successful if…Our customers trust and rely on you to help them achieve their goals
You’ve established strong relationships with influential users in a customer organization and converted them into Chainalysis champions
You understand customers’ challenges and industry trends and consult on how Chainalysis can help them achieve their objectives
You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite
You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores
You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans
Any risk of customer churn is identified early and mitigated effectively
You collaborate cross-functionally and advocate for the needs of customers to leaders in different departments
The cross-functional initiatives you participated in improve the overall customer experience and lead to greater happiness and dedication among our customers
The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflowsA background like this helps:Customer Success or Account Management experience on a digital or software product catering to Canadian public sector customers
Prior working experience in the technology space
Experience building out customer journeys, account plans and expanding product adoption
Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
An interest in cryptocurrency
Fluency in English & French helps#LI-Remote #LI-MG1
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
We are Mythical Games. A Venture-backed next-generation game technology company at the intersection of video games and blockchain technologies led by industry veterans. Our goal is to lead the industry by supporting the launch of exceptional video game experiences that leverage distributed ledger technology via our platform of robust tools, technology, and data for game developers.
We are currently looking for a Gameplay Engineer to work with the design team to prototype gameplay and feature mechanics. You will need to be a hands-on engineer with a breadth of experience or strong aptitude to learn new things quickly. You should love to play and make games, and you should be able to quickly prototype new game mechanics for any aspect of gameplay.
The right person for this position is curious by nature, and comfortable in a “take the initiative” environment, loves solving problems, and can thrive in a small team where the day to day job changes based on what the game needs.
Responsibilities:Code: Blankos is an online real-time multiplayer game built with Unity. You are able to think about the game from a player perspective and not your own. You offer ways to improve a design while also simplifying implementation.
Iterate: You can prototype rapidly proving out systems and finding the fun.
Collaborate: You will work closely with Creative, Product, Design, and Technical leadership to prototype and build mechanics that bring Blankos to life.
Communicate: You will use your excellent communication skills in a collaborative and multi disciplined work environment.Requirements:4+ years of professional software engineering and game development experience.
Highly proficient in C# and Unity game engine.
Experience with implementing gameplay mechanics in a networked game.
Good knowledge in multiple domains including 3D movement and interaction, skills and weapons, camera, network programming, graphics and art, AI, and data instrumentation.
Experience with performance analysis and code optimization across platforms.
Shipped multiple AAA game titles on PC or consoles.
Bachelor's degree in Computer Science, related degree, or equivalent work experience.
A love for game design and a solid portfolio of gameplay experiences.
Excellent oral and written communication skills.
Who We Are:
Telcoin is a consumer finance company focused on providing customers with low cost, high quality financial services via blockchain technology, traditional banking, and mobile financial services infrastructure.
We are a team of telecom executives, start-up veterans, finance professionals, all-star developers and blockchain specialists looking for a Contract DevOps Engineer in the Philippines to manage cloud resources and accelerate the development, testing, release, and deployment of Telcoin’s production infrastructure.This positions is a short to mid-term contract with a possibility of full time employment in the future
Pay is 1,500 - 2,500 PHP per day dependent on experience and availabilityKey Responsibilities:Design, deploy, and maintain secure, scalable, and fault-tolerant systems on Kubernetes and AWS.
Develop CI/CD pipelines for code deployment
Collaborate with cross-functional teams to define, design, and ship new features within set timeframes.Qualifications:At least 3 years of experience with managing Kubernetes and other cloud resources (AWS preferred)
Strong proficiency with UNIX/Linux systems
Experience with databases such as PostgreSQL and Redis
Helm and Terraform experience a plus
Experience managing and deploying blockchain (Ethereum preferred) nodes/resources a plus
Great written and oral communication skills for both technical details and high-level concepts
Eager to learn and work in a fast-paced startup environmentEducation:BS (or MS) in Computer Science, Engineering or a related field, or equivalent professional experienceLocation
Philippines
Who We Are
Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Dublin.
About the Team:
The Customer Service team plays an important role in providing solutions and collecting feedback from our customers for better improvement. As the front liner, we are the voice to the company from our customers..
About the Opportunity:
The successful candidate will think big about the future of crypto and how you can bring individual investors and institutions into the crypto economy more quickly. You will possess the ability and willingness to balance customer needs with business priorities.
At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritisation skills and willingness to roll up one's sleeves to get the job done.
For this role, you must already be based in Malta, this is a hybrid position.
What You’ll Be Doing:To undertake any tasks delegated by the Assistant Manager/Manager/Team Leader and global site team.
To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Team Leader.
To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Team Leader.
To escalate any queries or unresolved issues to the Team Leader and as advised by the operations management, which cannot be completed within the agreed procedures.
To handle all inquiries/issues from global customers.
To handle complaints and feedback related to websites, products, platforms, and services, etc.
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
Polished delivery: ability to communicate in a structured and professional manner.What We Look For In You:Excellent command of spoken and written English with additional at least 1 additional language
Strong customer service skills, highly motivated team-player.
Knowledge of digital asset exchange/trading.
Demonstrated ability to motivate others and achieve results.
Fast typing skills (at least 40 words per minute).
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
Inbound call centre customer service-related work experience is preferred.
Willing to work on shift rotationOkcoin Statement:
Okcoin is committed to equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.
Our security team defends the products, data and systems that power Chainalysis. We are committed to building a diverse team of builders, breakers, and shapers to address complex security problems in a novel, exciting space.
A FedRAMP Analyst is good at supporting the efforts to take the inner workings of Chainalysis and harmonize them with complex risk, governance, and compliance policies. They do this to both create a more secure and compliant environment for our teams and to build trusting relationships with our customers. As a security advocate, you are never satisfied with the status quo and are constantly hunting for threats to an organization.
In one year you’ll know you were successful if you’ve…Assisted in the development of the FedRamp Program and help to deliver a successful FedRAMP Authorization
Lead the development of a successful POA&M management and continuous monitoring program
Owned efforts to assess, baseline, and validate NIST alignment to drive roadmap development and implementation
Operationalize various GRC capability areas such as enterprise security risk management, compliance management, and policy management to both FedRAMP and NIST 800-171 standards
Partner and advise Engineering, Security, Product and other cross functional teams to communicate and maintain regulatory requirements across an evolving program and product landscape
Assisted with internal and external audit and risk assessments (e.g. FedRAMP, NIST ,SOC2, GDPR, ISO27001)A background like this helps:3+ years of experience in relevant security related maintaining or delivering FedRamp Compliant Standards.
Technical Knowledge of Security Engineering Tools, Techniques and Practices
Understanding and experience with both the Risk Management Framework (RMF) and Security Assessment and Authorization (SA&A) requirements
Understanding of Technological Risk measurements and assessment practices (e.g., Nist 800-30, 800-53, 800-171)
Experience in a government client facing role
Experience completing NIST CSF maturity assessments and developing program roadmaps
Experience with Software-as-a-Service or cloud service providers industry challenges
Foundational knowledge of IT Audit/compliance process and activities
Experience working in a regulated environment enforcing policies and procedures
Possesses the ability to drive projects to conclusion, while collaborating with a diverse group of professionals from both technical and non-technical backgrounds.
Able to collect, synthesize, and analyze data from multiple outputs, including computer log sources to draw valid conclusions.
Strong interpersonal skills and ability to work effectively with diverse and distributed teams
Strong foundational knowledge and experience with NIST and FedRAMP
SOC2, ISO27001, PCI, HITRUST, and GDPR experience are all big pluses
Verbal communication and presentation skills
Self-motivated with good time management skills#LI-DM1